software, multimedia Managing difficult situations
- Summary
- The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisf... Read more
- Contents
-
Difficult Customer Service Situations (3:05) -- Broken Record Strategy to Good Customer Service (3:15) -- Gentle Confrontation Strategy (3:47) -- Strategies for Dealing With Anger (3:12) -- Challenging Customer Service Situations (4:39)
- Format
- software, multimedia
- Description
- 1 streaming video file (20 min.) : sd., col., digital file.
- Publisher
- Films Media Group 2007
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