You are requesting that your library account password be reset. After you submit this request, we will email you a link that you can use to set a new password for your account.
In order for this to be successful, you must provide either a valid library card number or a valid library username, and we must have a valid email address on file for your account.
This video teaches beginning workers how to provide good customer service through maintaining a good attitude, projecting positive body language, using the correct tone of voice, and developing rapport with the customer. Also explains and demonstr...
Read more
Contents
Basic Customer Service (2:20) -- Winning Over Customers (2:12) -- Exceptional Customer Service: Reliability (2:28) -- Exceptional Customer Service: Assurance, Empathy, and Responsiveness (4:22) -- Customer Service Phone Skills (2:43) -- Providing ...
Read more