software, multimedia Tuning in to the customer
- Summary
- This program offers techniques for hearing what the customer is really saying, in words and with body language. It stresses the importance of listening, shows common barriers to what seems like (but isn't) an ordinary skill, and explains how and w... Read more
- Contents
-
Job Skills: Listening to Customers (3:01) -- Job Skills: Verbal and Non-Verbal Behaviors (2:32) -- Job Skills: Active Listening (5:18) -- Job Skills: Relating Person-to-Person (1:41)
- Format
- software, multimedia
- Description
- 1 streaming video file (20 min.) : sd., col., digital file.
- Publisher
- Films Media Group 2007
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