software, multimedia Commendable customer service
- Summary
- Everyone talks about "customer service." What is it, and why is it so important? As the frontline employee, the customer service representative is the most valuable and visible person to the customers-the one they go to first for every type of inf... Read more
- Contents
-
Product and Service Knowledge (3:11) -- Making the Customer Feel Important (3:00) -- Customer Service: Problem Solving (3:24) -- E-Service (2:17)
- Format
- software, multimedia
- Description
- 1 streaming video file (16 min.) : sd., col., digital file + instructional materials (online)
- Publisher
- Films Media Group 2005
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