software, multimedia Coaching in Hospitality
- Summary
- The transient nature of the hospitality industry means that employees are often inexperienced, lacking awareness of the basic skills and good customer service techniques that add up to a smooth-running facility. This program uses input from traini... Read more
- Contents
-
Introduction to Coaching (3:55) -- Getting Ready to Coach (3:53) -- On the Job Coaching (3:15) -- Follow Up on Coaching (3:19) -- Benefits of Coaching (3:27) -- Credits: Coaching in Hospitality (0:44)
- Format
- software, multimedia
- Description
- 1 streaming video file (17 min.) : sd., col., digital file.+ instructional materials (online)
- Publisher
- Films Media Group 2011
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