software, multimedia Five Star Hospitality
- Summary
- In this program professionals from Australia's SKYCITY Darwin share the secrets of successfully running an international five-star hotel. Viewers learn that good service starts at the point of first contact, with open body language, active engagem... Read more
- Contents
-
Stellar Customer Service (4:33) -- Leadership Excellence (2:22) -- Kitchen Mastery (4:13) -- Managing a Diverse Workforce (3:20) -- Conclusion (1:39) -- Credits: Five Star Hospitality (0:26)
- Format
- software, multimedia
- Description
- 1 streaming video file (20 min.) : sd., col., digital file.+ instructional materials (online)
- Publisher
- Films Media Group 2011
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