You are requesting that your library account password be reset. After you submit this request, we will email you a link that you can use to set a new password for your account.
In order for this to be successful, you must provide either a valid library card number or a valid library username, and we must have a valid email address on file for your account.
Listen. Validate. Explore Options. These are the three essential components of Yield Theory. In this clear and practical guide, you'll learn Dr. Christian Conte's revolutionary method for de-escalating conflict, promoting clear communication--and ...
Read more
Contents
Introduction -- Yield theory: compassion as the cornerstone of communication -- How yield theory works: listen, validate, explore options -- Acceptance: meeting others where they are -- Authenticity: operating from essence -- Compassion: overcomin...
Read more