Krames, Jeffrey A.

Contents: The exceptional seven and the traits that defined them -- Place the customer at the epicenter of the business model : Michael Dell and the art of the customer -- Create an authentic learning organization : how Jack Welch converts learning into results -- Focus on solutions : Lou Gerstner on creating a customer-obsessed IBM -- Prepare the organization for drastic change : Andy Grove on strategic...

Format: text

Publisher / Publication Date: McGraw-Hill 2003

Copies Available at Woodmere

1 available in Adult Non-fiction, Call number: 658.4 KRA