Gibson-Odgers, Pattie
Contents: Customer service soft skills: The customer experience; The importance of serving customers well; Emotional intelligence -- Communication soft skills: Verbal communication; Active listening; Nonverbal communication; Written communication -- Organizational & leadership soft skills: Project management; Creative critical thinking; Relationship building; The work ethic -- Interpersonal soft skills:...
Format: text
Publisher / Publication Date: Pattie Gibson 2018
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 650.1 GIBCopies Available at Interlochen
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