Howes, Molly
Summary: "Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4....
Format: text
Publisher / Publication Date: Grand Central Publishing 2020
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 158.2 HOWchat loading...