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Business etiquette Business Vocational guidance Career development Computer network resources Communication in organizations Communication in small groups Human communication Interpersonal communication Nonverbal communication in the workplace Office management Teams in the workplaceFilter By Subjects
Business etiquette Business Vocational guidance Career development Computer network resources Communication in organizations Communication in small groups Human communication Interpersonal communication Nonverbal communication in the workplace Office management Teams in the workplaceBrehove, Aaron.
Format: text
Publisher / Publication Date: Knack 2011
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 153.69 BRESummary: Requiring several applicants to complete some kind of shared exercise, the group interview is designed to assess collaborative and team-building skills as well as personal initiative. This program helps students prepare for joint interview situations and the demands they make on applicants. Starting with one-on-one and group case studies to illustrate specific contrasts, the video explores...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2009
View online at AVOD
Summary: A positive attitude is essential on the job. When Florence receives a negative performance review, she is forced to confront her weaknesses. Using humorous vignettes in the present and in her childhood, Flo demonstrates why she's in trouble. With a little help from an unseen narrator, Flo recognizes that attitude, responsibility, and communication are the key to her success on the job and takes...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007
View online at AVOD
Summary: Students who've had a hard time with term papers and essay questions may be shocked to learn how much their postgraduation world revolves around writing. This program shows how effective written communication is possible for anyone, even those who struggle to complete a simple fax or e-mail. Methods for improvement include gauging the needs of the reader, keeping prose short and simple,...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2010
View online at AVOD
Summary: Discusses the serious issues of professional etiquette in a comical fashion that will both entertain and instruct students and employees in the vital areas of etiquette and protocol. Prepares students for many different situations where a knowledge of professional etiquette will be essential. Includes inter-office etiquette, meeting protocol, introductions, dining etiquette, travel, and...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2005
View online at AVOD
Summary: Video version. Viewers meet two young managers who help workers with appropriate responses to feedback in different work situations. Whether feedback is true, unclear, or downright false, we discover how to respond in a way that enables us to develop confidence, separate our reactions from our feelings, and learn from the situation. Using live-action video, the CD-ROM program guides the user...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2006
View online at AVOD
Summary: The transient nature of the hospitality industry means that employees are often inexperienced, lacking awareness of the basic skills and good customer service techniques that add up to a smooth-running facility. This program uses input from training experts to define the role of the hospitality coach as well as the key factors for effective coaching in this industry. The video lists the main...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2011
View online at AVOD
Summary: Does giving a typical business presentation put a person in mortal danger? Of course not, but statistics suggest that many people dread public speaking more than they fear death. This program shows students ways to overcome that kind of paralysis and transform it into positive energy. These include thorough preparation (from learning the wants and needs of the audience to scoping out the...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2010
View online at AVOD
Summary: A job search is like climbing a mountain. With the summit in sight you must become more focused than ever, because the final steps are the trickiest-and, potentially, the most satisfying. This program guides viewers through that last push, from crafting a cover letter around a specific employer's expectations to the range of responses a bona fide job offer might warrant. Viewers learn about the...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2011
View online at AVOD
Summary: In this program professionals from Australia's SKYCITY Darwin share the secrets of successfully running an international five-star hotel. Viewers learn that good service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints-and that giving employees both responsibility and praise leads to customer satisfaction. The video also...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2011
View online at AVOD
Summary: After a jobseeker has decided what industries and positions to target, and after he or she has created a stellar resume and work sample presentation, it’s time to start the hunt. This program helps viewers make that leap of faith and fortitude with down-to-earth advice on where to look, who to talk to, and how to avoid common pitfalls. Viewers learn how to sift through online employment...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2011
View online at AVOD
Goman, Carol Kinsey.
Summary: "Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways: how they provide feedback and motivate employees, how they convey the strategy for their organization, how they interact with major clients or partners. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures such as the way they...
Format: text
Publisher / Publication Date: Jossey-Bass 2011
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 650.13 GOMSummary: Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the factors that may influence customer needs, and describes the traits and behaviors that are most important to cultivate when working with the public. The video also discusses...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2010
View online at AVOD
Summary: Your Temperaments: Related to Work Situations is a fifteen-minute video which is part of the series, Career Guidance Videos.These five videotapes were developed for use with the CEPP Career Exploration and Assessment materials to deal with the topics of Career Exploration, Interests, Temperaments, Aptitudes, and Educational Planning. They also may be effectively used with other related Career...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2008
View online at AVOD
Summary: The first day on the job-not to mention the first week or the first month-can be an overwhelming experience. This program empowers job seekers as well as new hires as they explore the issues surrounding what is invariably a major life change. Students are introduced to the preparations typically needed to survive, and possibly even enjoy, their first day. These include planning transportation...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2009
View online at AVOD
Summary: Is the hard part over once a person lands a job? No, the hard part has just begun! This program shows viewers not only how to survive on the job, but how to get ahead, too. Attitude, timeliness, dress, ethics, grooming, teamwork, conflict resolution, and getting along with co-workers are among the topics discussed in this video. Interviews with employers are interspersed with commonsense...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007
View online at AVOD
Summary: The relationship between supervisors and support staff members can often run off the smooth road of productivity. The major reason for problems between supervisors and staff is a lack of effective, open communication. This program is a dramatization of one employee's problems with his supervisor. The information he receives from the company's personnel manager gets him on track with how to cope...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2006
View online at AVOD
Summary: Highlighting the idea that a major part of good communication is good listening, this program enables students to improve their listening skills and absorb valuable information. The video identifies the best methods for giving coworkers the attention they deserve and provides eight simple tips that viewers can use to sharpen concentration. These include learning to focus, taking proper notes,...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2010
View online at AVOD
Summary: Being a part of the hospitality industry can be a rewarding experience, but it can also mean working in an environment that poses safety hazards to staff and patrons alike. This program reviews health, safety, and security concerns unique to the hospitality industry, explains how to handle them, and offers ways to reduce the likelihood of them occurring at all. Emphasizing the importance of...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2010
View online at AVOD
Summary: As students take their places in the workforce, they will need to quickly acquire important work-related behaviors such as punctuality, respect for managers and coworkers, and a willingness to follow company guidelines. They must also develop good communication and time management skills, to help them work efficiently. This program shows how five teenagers successfully adjust to the workplace...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2005
View online at AVOD
Summary: It's true that a jobseeker needs to stand out from the crowd-but there are good and bad ways to do that! Having all the right credentials and experience doesn't count for much if a candidate comes off as unprepared, unmotivated, and unprofessional in an interview. This video shows how to avoid that fate with concrete advice from experts, eye-catching graphics that reinforce core concepts, and...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2012
View online at AVOD
Summary: Every boss has unique expectations and every company has its own procedures and work environment. How can a new hire sort it all out? This program explores the crucial skills every new employee should develop in order to become a valued part of the team. Topics include logistical issues like punctuality and planning the best route to work as well as proper dress, orientation and training,...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2009
View online at AVOD
Summary: An employee’s best qualities may have little to do with technical or clerical issues. Often, it is a professional attitude that makes a worker valuable - an array of personal strengths that enable her or him to accomplish goals, get along with colleagues, and rise through the ranks. This video brings those all-too-elusive aspects of job success into focus, exploring professional behavior,...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2011
View online at AVOD
Summary: Whether you work on an assembly line in a factory or write computer programs for a company's accounting department, you have a right to a safe and drug-free work environment. This program is designed to help viewers of all ages understand their rights and responsibilities on the job, to increase their protection from coworkers whose critical thinking and decision-making skills may be impaired...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2005